FAQ

What is an escape room?

An escape room is a game in which participants voluntarily enter a themed room and are given a set amount of time to find a way to “escape” by discovering hidden clues and solving a series of riddles and puzzles.

 

What time should I arrive?

We ask that all groups arrive at least 10 minutes prior to their booking time.

 

I can't make it to my booking, can I reschedule?

All reschedules require a bare minimum of 5 hours notice, or players will be forced to forfeit their booking.

 

What is the age limit?

We strongly recommend those 12 and under have an adult accompany them!

 

What does high physicality mean?

Whilst the rooms with high physicality don't require any running or strength, there will be fast paced movements required for a small portion of the room.

 

Do you have any rooms available today?

You can check our available bookings online at https://lostinmelbourne.com/en/book

 

What is your refund policy?

We require a minimum of 24 hours notice for all refund requests, either in person, via email or a phone call.

 

How scary are your rooms?

You can find our scare factor ratings on https://lostinmelbourne.com/en/book

 

Do I need to book online or can I walk in?

Whilst we do always do everything we can to accommodate walk ins, it's not always possible as sessions often get booked out in advance. It is strongly recommended that you book your session online to secure your spot!

 

What is the maximum amount of people I can have

8 players per room.

 

I already made a booking but now I want to add one more person, is that possible?

Sure is! Additional players can just pay on the day, provided they don't go over the maximum player capacity.

 

Do you have wheel chair access?

No, unfortunately the venue is down a flight of stairs.