Refund Policy

1. If you are no longer able to make your escape room booking time, please contact us through telephone at least 24 hours in advance. If possible, we will work with you to either (1) arrange another time or (2) cancel and arrange a refund. For bookings within 24 hours, no cancellations and refunds are available.

2. LOST IN MELBOURNE requests that all person(s) entering a game arrive at least 10 minutes prior to their booking time. A booking becomes a no-show and entry will be declined if the team is 10 minutes or more late. In such a situation the money is not refundable and the booking is not changeable.

3. LOST IN MELBOURNE is not liable for any delays or obstructions causing delay to your arrival whether caused by bad weather, strikes, protests, floods, traffic jams, civil unrest or any other reason. It is your sole responsibility to arrive on time according to your booking.